Matthew P. Slater

2 Aster Court, Bloomington, Ill 61704

(309) 287-5163  slater@SlaterDevelopment.com

 

 

Professional Objective

 

Seeking opportunities to assist organizations in achieving business objectives by bringing strong leadership, technical development, design experience, and effective communication skills to collaborative ventures with business partners and other stakeholders.

 

 

Experience Qualifications

 

• Over 11 years of Siebel application technology experience in analysis, design, configuration, testing, installation, and support monitoring

 

• Siebel 7 Certified Technical Consultant

Ø       10+ years of technical configuration and development experience

Ø       8 successful Siebel 7 project implementations

Ø       Siebel Financial Services, Consumer Goods, Marketing, Sales, Service

Ø       Siebel Technical Architect, Infrastructure Architect, Technical Team Lead, Tools Configuration Specialist

Ø       Siebel 8, 7.8, 7.7 and 7.5 Detailed Project Planning and Technical Design

Ø       Extensive Siebel 7.8, 7.7 and 7.5 Upgrade Migration Experience

Ø       Siebel EAI integration using Web Services, eScript, vbScript

Ø       Siebel EIM data import customization

Ø       EBCs and VBCs for Legacy and External data Integration

Ø       Siebel WIA, ADSI and LDAP Security Adapters including Single Sign On (SSO)

Ø       Siebel CTI and Telephony integration

Ø       Siebel Web Template (SWT) Modifications

Ø       Siebel Business Process Workflows and Email Response Development

Ø       Siebel Actuate Reports Server Installation, Administration and Report Development

Ø       Platform experience with Microsoft SQL Server 2003, Microsoft SQL Server 2005, IBM DB2, IIS 5.0, IIS 60, Microsoft Windows Server 2003, and Unix products

 

·         Microsoft SQL Server – IBM DB2 – Oracle Database Administration

Ø       Microsoft SQL Server 2003 and 2005

Ø       IBM DB2 UDB 7.2 and 8.1 Certified Specialist

Ø       Database Management Experience on Windows and AIX

Ø       Installation and Configuration of software and database instances

Ø       Administration and Support of production databases

Ø       Siebel Performance Monitoring, Tuning, and Issue Resolution

 

• Siebel 2000 Certified Consultant

Ø       5 successful Siebel project implementations

Ø       Siebel Configurator, Functional Team Lead, Project Manager, etc

Ø       Siebel .COM Applications (eService, eSales, eMarketing, etc)

Ø       Siebel EAI Architecture and Design

Ø       Siebel Tools including Siebel Visual Basic and Siebel eScript

Ø       Microsoft IIS Web Server Administration

Ø       Siebel ActiveX Components

 

• Siebel 99 Consultant

Ø       3 successful Siebel project implementations

 

• Siebel 98 Consultant

Ø       2 successful Siebel project implementations

 

• Project Management Consultant

Ø       4+ years of project management experience

Ø       Managed teams ranging from 5 resources to 80 resources

Ø       Experienced in Microsoft Project and Primavera Workbench

Ø       Responsibilities ranged from individual team member management to executive management steering committee status reporting

Ø       Accountable for project planning, costs, resources, schedule management, and momentum

 

 

Technical Skills

 

Siebel 7 Certified Technical Consultant	Siebel Infrastructure and Design
Siebel 7 Web Application and Tools Configuration Specialist	Siebel Web Client Application Security Administration (SSO, ADSI, LDAP)
Siebel EAI Technology using VBC objects, EBC objects, Web Services	Siebel EAI Technology utilizing Siebel Integration Objects and Adapters
Siebel Workflow and Business Services	Siebel Web Template Customizations
Siebel CTI and Telephony Integration	HTML, XML, OO development
Oracle and Microsoft SQL Server	Siebel Email Response
IBM DB2 UDB Certified Specialist	Siebel EIM data import
Database Performance Tuning	CGI and Perl Development
Windows and Unix Administration	PHP3 and PHP4

 

Application Experience

 

Siebel 7.5, 7.7 and 8 Financial Services	Siebel 7.5 Consumer Goods
Siebel 7.7 Marketing	Siebel EAI, EIM, CTI, Workflow
Siebel 7.7 Migration from 6.x platforms	Siebel 7.8 Migration from 6.x platforms
Siebel Web Client Personalization	WIA, ADSI, LDAP, SSL, SSO Security
Oracle, MS SQL Server 2003/2005	IBM DB2 8.x and 7.x Administration
Microsoft IIS Web Server	Apache HTTP Web Server
Actuate Report Developer	Primavera Project Workbench

 

Project Management Skills

 

Project Management of 5 to 80 people	Project from 1,500 to 20,000 hours
MS Project and Primavera	Leadership and Team Building
Siebel ePlan Methodology	Rational Unified Process Methodology
Business Process Methodology	Project Artifact Integrity
Risk Analysis and Forecasting	Process Re-engineering
Executive Level Reporting	Sound Decision Making Skills

 

Project Experience

 

• Siebel Technical Architect
• Siebel Technical Configuration Specialist
• Siebel EAI Integration Specialist
• Siebel Infrastructure Architect
• Siebel Database Administrator

·         Siebel Project Manager, Project Lead and Team Lead

• Siebel Business Process Methodology Re-engineering Sessions

 

 

Work Experience

 

Insurance Company, Illinois                                                                  July 06  – Present

 

• Siebel 7.8 Financial Services – Siebel Industry Application Implementation

• Senior Technical Configuration Specialist Consultant
• Research Siebel 8.0 business benefits and upgrade process
• Consulted with Business Partners to design Siebel applications based on their needs
• Developed and Implemented Siebel applications for several different business units
• Siebel EBC Integration Solutions to view legacy data inside Siebel applications
• Architected and Developed CTI Solution to integrate with in-house soft phone application
• Siebel EAI data integration solutions using Web Services and eScript language
• Siebel Single Sign On (SSO) solution with WIA and ADSI security authentication
• Developed Siebel Application Deployment Manager (ADM) processes to expedite migration across Siebel environments
• Developed eMail Integration Solution to format and populate custom Outlook templates
• Siebel EIM data import
• Siebel Personalization and State Model
• Monitor, maintain, and support Load Balanced test and production environments across four separate Siebel implementations
• Initiate, maintain, and improve support documentation and procedures

 

Maytag Corporation, Iowa                                                                    Nov 05  – July 06

 

• Siebel 7.5.3 eConsumer Sector – Siebel Industry Application Implementation
• Siebel 7.5.3 eService – Field Services Implementation
• Siebel 7.5.3 Technical Configuration Specialist
• Provided Siebel Architecture and System Design for enhancements to current application
• Re-engineer current Inside Sales business processes to adopt Siebel CRM foundations while maximizing CRM automation gains and opportunities
• Architect and design EAI real-time backend data integration process
• Enhance performance and reliability of nightly legacy data integration
• Provide sustaining production enhancements to satisfy evolving business needs

 

Country Insurance, Illinois                                                                    Dec 03 – Nov 05

 

• Siebel 7.7 eInsurance – Siebel Financial Services Application Implementation
• Siebel 7.7 Project Management of 80,000+ hour project with 80+ team members
• Siebel 7.7 Technical Tools Configuration including Business Rules Processor, Data Validation Manager, Runtime Events, and other User Interface objects
• Siebel 6.2 to 7.7 Migration Upgrade Planning, Design, and Execution
• Siebel 7.7 Phased Upgrade migrating three Business Units
• Siebel 7.7 to 6.2 real-time Synchronization design using custom IBM WBI Components
• Siebel 7.7 Detailed Functionality Assessment and Business Usability Study
• Siebel to DWL data store Customer Data Integration
• Worked directly with Siebel engineers to define requirements for Siebel 8.0 product
• Managed Country and IBM DB2 interaction for Siebel zSeries upgrade migration
• Interviewed and selected outside vendor Configuration team resources
• Executive Management Reporting through Steering Committee Meetings
• Project Responsibilities included Schedule, Resources, Costs, Momentum Management
• Siebel Business Analysis Consulting, Requirements Gathering, and User Adoption

 

Maytag Corporation, Iowa                                                                    Mar 03 – Dec 03

 

• Siebel 7.0.4 eConsumer Sector – Siebel Industry Application Implementation
• Siebel 7.0.4 eService – Field Services Implementation
• Siebel 7.0.4 Technical Configuration Specialist
• Provided Siebel Architecture and System Design for first release application deployment
• Re-engineer current Contact Center business processes to adopt Siebel CRM foundations while maximizing CRM automation gains and opportunities
• Provide direction and strategy for improving Virtual Business Component (VBC) real-time data integration access
• Architect and design EAI real-time CTI data synchronization process
• Architect and design Siebel VBC legacy data integration
• Analyze current application performance impacts and provide solutions

 

Kemper Insurance Companies, Illinois                                                 June 01 – Mar 03

 

• Siebel 6 and 7 Configuration Specialist, Configuration Team Leader
• Conducted Business Usability Sessions with CRM Vendors to Assist with CRM Vendor Requirements and Selection
• Responsibility for Selection of Best-fit CRM Vendor and Product
• Design and Develop Siebel Applications for three distinct business units providing services to Kemper customers
• Niku Project Planning using Rational Unified Process Methodology
• Siebel 7 Prototype Development, Product Demonstrations, and Custom Configuration
• Siebel version 6 to 7 Upgrade Project Planning, Technical Direction, and Configuration
• Architecture re-engineering, validation, and upgrade of previous EAI and VBC components from Siebel 6 to Siebel 7 Web Architecture
• Extensive use of IBM DB2 Event Monitor and Explain Plan to Effectively Track and Resolve Database Performance Issues
• Applied Siebel Specific IBM DB2 Database Catalog Settings, Configuration Manager Settings, and Table Indices

 

Washington Mutual, Illinois                                                                   Apr 01 – June 01

 

• Technical Siebel Consultant for Accenture Project Team
• Siebel 2000 eFinance Configuration Specialist
• Provide Siebel Subject Matter Expertise and Guidance for Requirements Sessions, Interface Team, Environment Team, Testing Team, and Project Management
• Design and Develop Siebel Virtual Business Components for real-time legacy integration
• Design and Develop EAI XML Interface connecting Siebel EAI and Java Servlets
• Develop Siebel CTI Interface and assist CTI Team members

 

Mitsubishi Motor Sales of America, California                                       Jan 01 – Apr 01

 

• Siebel eService Consultant for Siebel Professional Services
• Complete eService environment installation including IIS, SWSE, and LDAP installation
• LDAP configuration and integration into the Siebel eService environment
• Conducted Client Requirements Gathering workshops for custom eService product
• Integrated Siebel eService with client web site and Avaya internet text chat
• Installation and configuration of Siebel Email Response Application
• Custom Siebel Fax and Email templates allowing call center to effortlessly communicate with customers
• Developed custom Siebel campaigns including internal contact list creation and custom views to facilitate marketing strategies

 

TogetherSoft Corporation, North Carolina                                             Dec 00 – Jan 01

 

• Siebel 2000 configuration, administration, remote client setup, and installation
• Siebel Remote Client installation utilizing the Siebel Remote Packager Utility
• SQL Data Loader and EIM Administration
• Training of external sales force and technical support personnel

 

Country Insurance, Illinois                                                                    1994 – 2000

 

• Three successful Siebel 2000 implementations
• Siebel 98, 99 and 2000 installation, configuration, and administration
• Extensive knowledge of the Siebel Web Template (SWT) architecture and tag structures for customization of Siebel front end web site development
• Modifications to Siebel Business Components, Siebel Applet WebScripting, and HTML in SWT files to provide data sharing between Siebel server and Siebel web client to promote error handling and data tracking from within Siebel events
• In depth experience with Siebel 2000 Virtual Business Components (VBC) and EAI technologies including the utilization of Siebel Integration Objects and Adapters to promote seamless external data interfaces
• Development and implementation of multiple Siebel ActiveX components to integrate with the Siebel dedicated client for data sharing and applet construction
• Siebel Proposal Generator and Correspondence Documents